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Quality assurance
Lee County plans to include consumers
and families in all
aspects of program
planning,
operations and evaluation.
Through the
Stakeholders Group, working
groups and through
support of consumers
and families from
other sources, active
participation will
be assured in:
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Development
of the annual County
management plan for
mental health
and mental
retardation/developmental
disability services
¨
Review
of eligibility and service access
criteria
¨
Review
of "best practice" standards
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Development
of consumer outcome
and satisfaction
measures
¨
Review
of consumer and family
satisfaction with
providers through
open accessibility
to public
¨
Review
of provider and system
performance analysis and provider
profiling reports
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Review
of provider satisfaction with
system performance
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On
site reviews of program
components
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Review
of complaints and grievances,
including
dispositions and corrective
action plans
¨
Creation
of a community based
oversight committee
Lee
County plans for procurement, contracting,
and
evaluation are described throughout this
management plan. The following
is a summary
of the
over-all approach of the county to assuring
the quality and effectiveness of all
program
components, including those that are directly
administered by the County:
1.
Network Membership Criteria:
These will assure that
all providers, individuals, or
other entities that
participate in the Lee County network
meet threshold
standards. These
standards include:
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Appropriate
corporate structure and
governance
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Successful
completion of independent
financial audits per P.O.S standards or
our contracts
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Having
all applicable licenses, certifications,
and/or accreditation
§
Appropriate
credentials for program staff
§
Adequate
internal information system to
supply all Lee County reporting requirements
2.
Competitive Procurement For Contracted
Services:
When practical, an open, competitive procurement
process
with clear and objective contractor selection criteria
will be
used to assure that the highest quality and most
cost-effective
vendors are selected.
Routine competition, through re-bidding
contracts, may provide an incentive to keep quality
and cost-
effectiveness high.
3.
The County
Contract:
Revised contract documents will spell out in very
clear terms
what is to be provided, and to which consumers, under
what
conditions.
The contract document will also detail all service
performance and quality
expectations and measures.
4.
On An Annual
Basis:
The CPC administrator will visit each
major program component.
They will attempt to involve consumers and
families as much as
possible in these visits..
5.
Information About:
Incident reports, appeals, grievances, and
plans of correction will
be kept at the CPC.
6. It is the goal of the CPC Administrator:
To aggregate information from the above sources and
generate
analytical reports or plans related to quality and
cost effectiveness.
This includes:
Quarterly reports (by category
of service and by diagnosis) of
consumers services:
Units Of Service Delivered
Costs To The County Of Services
Mental Health Services Management Plan
Questions? : plogsdon@leecounty.org
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SERVICES & INFORMATION