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Plan of administration
APPLICATION (INTAKE) PROCEDURE
Individuals
or their representatives may
apply
for services at any one of the
designated
intake points. Intake staff at
any
of the designated access points may
also
independently identify individuals
potentially
eligible for county services,
and
may offer them an intake and referral.
Once
an individual or their representative
has
been referred for intake, the intake staff
will
conduct a screening using the appropriate
application
form and other tools that provider
may
use, and may provide a notice of
decision
to the individual consumer directly
if
that intake point is authorized to approve
that
service. The intake form is then
forwarded
to
the CPC and county of settlement (if different),
by
the end of the working day. The CPC
Administrator
will refer to case management
if
requested service is one they are authorized
to
approve or if further assessment and ICP
Planning
are necessary. Either the CPC
Administrator
or case management may then
authorize
services, depending on the type of
service desired by the applicant.
The CPC will
maintain the central enrollment
file. Access points will submit completed
intake/enrollment
forms to the CPC on a daily
basis, for entry into
the computerized
enrollment file.
If the intake worker has reason to
believe that
there
is an issue of county of legal settlement
or
state case status, the
individual will be
immediately
referred to the CPC Administrator.
No individual with
questionable county of
settlement or state
case status will be
enrolled
by any other access point. The
exceptions
to this policy are:
(a)
crisis
service, for which no
enrollment is necessary at the
point of crisis resolution; and
(b)
initial outpatient treatment
by the outpatient service providers
listed on page 18.
Within ten days of the time a
completed
application is
received, the CPC office
(or case manager if applicable) will provide
a written notice of decision issued on
a form
specified by the CPC
administrator. This will
spell out reason for denial, if
applicable, and
appeal rights. It will be issued by the entity
approving or denying the service. This will
not prevent provision of emergency
services
as otherwise specified.
The intake point, if
not authorized to provide
the requested service,
must forward the
request for service to
an entity authorized
to approve or deny a
consumer in that service
by the close of that
business day.
Access
points will be open during normal
working hours (8:30 AM - 4:30 PM), and may
have such other evening and weekend hours
as they choose. Emergency hospitalization
will be available for intake on a 24 hour,
365 day basis.
Mental Health Services Management Plan
Questions? : plogsdon@leecounty.org
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SERVICES & INFORMATION
